"Are you a good manager?"
"Yes, I am. My business is successful so I MUST be"
Unfortunately, a successful business does NOT mean a successful manager.
Our clients are predominantly small businesses, and we recently helped one client with the training of his supervisory staff. This got me thinking.... why not put out some snippets to the blog? I have written the attached file. Feel free to download it for your own personal (non-commercial) use.
What do staff want from a manager?
There are 4 key things that staff want from their managers:
- Consistency: doing what you say you will do over time
- Competence: demonstrating relevant knowledge and expertise that are useful to the team, and there when they require them.
- Concern: genuinely demonstrating understanding of the thoughts, feelings and experiences of others.
- Commitment: Persevering despite obstacles
The following is intended to be a rough guide to help you display behaviours and language which are consistent with each other, and that will instill a sense of confidence in you and your abilities as perceived by the team.
Please feel free to download this file and use it for your own or your staff's development. I have written a number of sections which I will post as a follow up if there is sufficient demand. Please note that I have not made the document look pretty. It is intended to be functional.
Hope you find it useful.